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Hey, it's Kit. I started Relaxe about 7 years ago..
If you saw our last letter, you already know the story. Big massage chair companies mark up their chairs every time they change hands.. factory, wholesaler, showroom, salesperson..
We skip ALL of it. And that letter got shared a LOT. (Thank you!!)
But the big brands still had one thing left to say about us..
"Sure, it's cheaper. But it's not a REAL high-end chair."
I'll be honest.. that one stung. Mostly because they had a point. Our old chair was amazing for the price, but it was still a 2D chair.
So I went back to our factory with one goal:
Build a chair that shuts them up for good.. without raising the price a single dollar.
This fall, we're launching three chairs:
1.) The new Relaxe 3D, our new flagship. 15 upgrades.. still $2,799.
2.) The Relaxe 3D ProMax. The same chair, built bigger for taller and bigger bodies.
3.) The Relaxe 4D. TWO full sets of 4D rollers. The most advanced chair I've ever put our name on.
Read til the end.. I'll walk you through every single upgrade, which chair is right for YOUR body, and why Q4 stock won't last.
The New Flagship
Let's be real.. most "new models" are the same chair with a new color and a new name.
This isn't that.
We rebuilt it from the inside out.. new massage mechanism, new footrest, new remote, and almost double the massage programs.
It's the biggest upgrade I've ever signed off on. Which is exactly why it's now our flagship chair.
Here are the 3 upgrades you'll feel the second you sit down..
Upgrade #1

Here's something most people don't know about massage chairs..
Cheaper chairs use what's called a 2D mechanism. The rollers go up and down, side to side.. but they're stuck at one depth.
And to be honest? Our old chair was 2D too. It didn't even have an intensity setting.
So if it felt too strong.. or not strong enough.. there wasn't much you could do about it. (Yes, I read those reviews too. 😬)
The new 3D rollers actually push INTO your back and pull back out.
And now YOU control how deep they go, with 5 intensity levels.. from gentle all the way to deep.
Knot in your shoulder? Crank it up. Lower back a little sensitive? Dial it down.
It's the difference between a chair rubbing ON you.. and a chair actually working INTO you.
Plus there are now 21 auto programs (up from 12) and 12 massage techniques (up from 5).. so you'll never get bored of it.
For years, big brands saved 3D for their "premium" chairs. Now it comes standard. Same $2,799.
Upgrade #2

Honestly, this one's my favorite..
On the old chair, the footrest was spring-loaded. You had to push it out with your legs.. (not exactly relaxing 😅)
The new 3D scans your shoulders AND your body shape before the first roller even moves..
Then the electric footrest measures your legs and extends all by itself.
No kicking. No adjusting. No guessing.
Your calves and feet land exactly where the airbags and foot rollers are.. whether you're 4'11" or 6'3".
We also bumped the air pressure to 5 levels (up from 3), and the back heat now has 3 settings instead of just on and off.
Upgrade #3

The new full-color TFT screen

Voice commands, printed right on the back
The old remote had a basic LCD screen and a LOT of buttons.. it did the job, and that's about it.
The new one has a big full-color screen with real menus. Just scroll to what you want and hit OK. Back intensity, air intensity, foot rollers, width.. all right there.
And here's the best part: it saves up to 5 user profiles.
So you get your massage.. your spouse gets theirs.. and nobody has to set anything up again. One tap and you're in.
Don't feel like pressing buttons at all? Just say "Hi Alice" and tell the chair what you want. "Neck and shoulder massage." "Go little down." Done.
Sessions now go up to 40 minutes (up from 30). And if you just want your legs and feet done? Hit "Stop Back Roller" and the back rollers take a break.
Everything you already loved is still there.. zero gravity, Bluetooth speakers, and the full-length track from your neck all the way down to your thighs.
The Full List
I made a list, because honestly.. it's a lot. Here's everything that changed, line by line:
Old Relaxe | New Relaxe 3D | |
|---|---|---|
Massage mechanism | 2D | 3D |
Auto programs | 12 | 21 |
Manual techniques | 5 | 12 |
Roller intensity | None | 5 levels |
Roller width | 3 levels | 5 levels |
Massage ranges | 3 | 5: Spot, Partial, Lower, Upper, Full |
Body detection | Shoulders only | Shoulders + body shape |
Air intensity | 3 levels | 5 levels |
Footrest | Spring-loaded | Electric, auto leg-length detection |
Back heat | On / off | 3 levels |
Max session | 30 min | 40 min |
Saved profiles | None | 5 |
Remote screen | LCD | Full-color TFT with menus |
Remote settings | None | Beep, backlight, Bluetooth, language + more |
Air + foot only | No | Yes (Stop Back Roller) |
Price | $2,799 | $2,799 |
Yep.. you read that last row right. 15 upgrades, and the price didn't move a single dollar.
See The New 3D →Bigger Fit

A massage chair is a lot like a car seat.. when it fits you, it's amazing. When it's a little snug, you feel it every single time you sit down.
So we built the 3D ProMax.
Every single one of the 15 upgrades from the new 3D.. in a bigger frame.
It's about 2 inches wider and 1.5 inches longer, with a 20.9 inch wide seat. More shoulder room. More hip room. More room to really sink in.
Here's my rule of thumb:
If ANYONE in your house is 5'11" or taller, or 240 lbs or more.. get the ProMax.
Why anyone? Because a massage chair never just gets used by the person who bought it. Your spouse is going to use it. Your kids are going to steal it. 😂 So buy it for the biggest person in the house.
Everyone else? The 3D fits you perfectly (4'11" to 6'3", up to 330 lbs), and it's what most people should get.
The Relaxe 4D

OK.. now let me tell you about the chair I'm most excited about.
First, a quick lesson.. because most companies make this confusing on purpose.
2D rollers go up and down, side to side. That's it.
3D rollers also push INTO your body.. deeper or lighter. (That's our new 3D.)
4D rollers add RHYTHM.
They speed up and slow down in the middle of a stroke. Slow and heavy when they find a knot.. quicker on the release. Just like a real massage therapist's hands.
That alone puts a chair in the top tier. But that's not even the crazy part..
Dual 4D

Most 4D chairs have ONE set of rollers.
It has to travel up and down your whole back to do everything.. so while it's working on your shoulders, your lower back is just sitting there waiting its turn.
The Relaxe 4D has two complete 4D mechanisms. Two full sets of rollers. An upper set and a lower set.
And each set has its own brain.
You pick the technique, the intensity (1 to 6), the speed and the width for each one separately. Kneading, shiatsu, knocking, tapping, clapping, rolling.. mix and match however you want.
So the top set can dig into your shoulder knots at a 6.. while the bottom set does slow, gentle rolling on your lower back at a 2.
It's like having two massage therapists working on you at the same time.
Honestly? The first time I sat in it, I didn't want to get up.
And Then There's Everything Else
The 4D comes with 24 auto programs, split into 4 groups: Master, Partial Focusing, Body Care and Customization. A few of my favorites:
You control all of it from a 10 inch touchscreen tablet on its own arm.. just tap, like your phone.
Or skip the tablet entirely. Say "Hello massage chair".. and it literally answers "Hello Master." 😂 (I didn't write that line. I'm not changing it either.)
There are 50+ voice commands. Start any program, turn on the heat, go into zero gravity, crank up the intensity.. without lifting a finger.
Plus: dual reflexology foot rollers, heat for your lower back AND your feet (3 levels), 3 zero-gravity positions, a Bluetooth speaker, a down-firing LED light, and a dial right on the armrest so you can crank the intensity without even looking.
This is the kind of chair you normally see at the very top of a showroom lineup.. with a price tag that makes you walk right back out the door.
Put the Relaxe 4D next to ANY 4D chair in a showroom. Then look at the price tag. 😬
If you use your chair every single day.. if you've got knots that never seem to go away.. or if you're buying for someone who deserves the absolute best.. this is the one.
See The Relaxe 4D →Side By Side
Here's all three side by side. Every single one comes with the same 365 day trial, 3 year warranty and free delivery.
3D | 3D ProMax | 4D | |
|---|---|---|---|
Best for | Everyone under 5'11" and 240 lbs | Anyone in the house 5'11"+ or 240 lbs+ | Daily use, stubborn knots, the ultimate gift |
Mechanism | 3D | 3D | Dual 4D: two full roller sets |
Auto programs | 21 | 21 | 24 |
Roller intensity | 5 levels | 5 levels | 6 levels, each set separately |
Footrest | Electric, auto leg length | Electric, auto leg length | Electric |
Heat | Back, 3 levels | Back, 3 levels | Lower back + feet, 3 levels |
Remote | Color TFT, 5 saved profiles | Color TFT, 5 saved profiles | 10" touchscreen tablet |
Voice control | ✓ | ✓ | ✓ (50+ commands) |
Size (L x W x H) | 61.5 x 30 x 44.5" | 63 x 31.9 x 45.1" | 57.7 x 33.1 x 47.6" |
Fits | 4'11"-6'3", up to 330 lbs | [TBD] | [TBD] |
Price | $2,799 | [PRICE] | [PRICE] |
Here's the short version:
1.) Everyone in your house under 5'11" and 240 lbs? Get the 3D. It's our new flagship, and honestly it's the one most people should get.
2.) Anyone in the house 5'11" or taller, or 240 lbs or more? Get the 3D ProMax.
3.) Use it every day, have knots that never go away, or buying a gift that needs to WOW someone? Get the 4D.
Compare All 3 Chairs →The Real Question

Chairs boxed up and ready to ship at our California warehouse
I get this question A LOT now..
And the answer is the same one from our first letter.
Massage chairs get marked up every single time they change hands:
1.) Factory to wholesaler
2.) Wholesaler to showroom
3.) Showroom to you
Then a salesperson takes their commission on top..
We skip ALL of that.
Our chairs ship straight from our warehouse to your front door. So when the new chair cost us more to build, there was no middleman markup to pass it through..
So I just ate the cost.
And the big brands? They can't copy this without firing their own dealers..
They won't. And that's exactly why they're so mad about it. 😆
Proof
Relaxe is rated 4.8/5 by 800+ real customers on our website.. plus 200+ real video testimonials, more than any other massage chair in the world!

We were also named the best overall massage chair of 2026 by Garage Gym Reviews.. and featured in Sports Illustrated, Men's Journal and U.S. News!

Now here's the crazy part.. every one of those reviews is for the OLD chair. The new 3D keeps everything they loved, and adds 15 upgrades on top.
Here's what real owners are saying:






Zero Risk

That's a fair question.. buying a massage chair online without sitting in it first can feel risky. I totally get it.
So every new chair (3D, 3D ProMax and 4D) comes with the exact same protection as before:
The only catch? If you do send it back, you cover return shipping (usually $200-400 depending on where you live).
Ask any showroom what their return policy is.. and watch them squirm 😆

Free 2-5 day delivery: one box, fully assembled
Q4 Stock Warning
This isn't a sales tactic.. it actually happened.
After each sellout, it took at least 2 months to get fully back in stock.. and a lot of people missed out.
Right now: the new 3D in Hickory Brown is reserving and ships by 10/15. Black and Coffee Tan are in stock and ready to ship.
But with Black Friday and the holidays coming, people are going to be scrambling.. so if you want your chair before the holidays, don't wait on this one.
Questions? We're around 24/7 at (213) 510-1483
P.S. If you read our first letter and were on the fence.. nothing about the risk has changed. You still get a full year to try it at home.
The only thing that changed? The chair got a LOT better.. and the price didn't.
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See The New Chairs →The information on this page is not intended as medical advice and is not a substitute for professional medical expertise or treatment. If you have a medical concern, consult your health care provider.
Some customers featured received a token of appreciation for sharing their experience. **Financing subject to credit approval. Rates from 0-36% APR. Return shipping costs apply to trial returns.
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